Call Center Customer Service Assistant
4 weeks ago
Department: Mark Rink
Employment Type: Full Time
Location: Greensboro
Compensation: $17.20 - $24.00 / hour
Description
Job Title: Call Center Customer Service Assistant
Location: Greensboro, NC
Job Type: Full-Time
Department: Customer Service
We are seeking a friendly, efficient, and detail-oriented Call Center Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the primary point of contact for customers via phone, email, or chat, addressing inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a passion for delivering high-quality service.
Key Responsibilities
- Customer Support: Answer inbound calls, emails, and chat messages from customers, providing timely and accurate information about products, services, and company policies.
- Issue Resolution: Handle customer complaints and concerns with professionalism, aiming to resolve issues on the first contact.
- Product Knowledge: Stay updated on the latest product offerings, company promotions, and policy changes to ensure accurate information is given to customers.
- Collaboration: Work closely with other departments (e.g., Sales, Technical Support) to resolve complex issues and ensure a seamless customer experience.
- Maintain Performance Metrics: Meet or exceed departmental performance standards, including call handling time, customer satisfaction ratings, and issue resolution rates.
- Provide Feedback: Identify recurring customer issues or trends and provide insights to management for process improvement.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficient in Microsoft Office Suite or similar applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comfortable working with customer relationship management (CRM) systems.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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