Field Operations Director

4 days ago

Morrisville North Carolina, United States Affordable Care LLC Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Director to join our team at Affordable Care LLC. The successful candidate will be responsible for overseeing and optimizing the operational performance of multiple practices within the organization.

Key Responsibilities
  • Operational Management: Be in the clinic for 3 out of 4 weeks each month, ensuring systematic operations and adherence to standard operating procedures and best practices in accordance with the Affordable Care Operating Model.
  • Resource Coordination: Coordinate resources and support to practices, ensuring alignment with organizational goals and standards.
  • Compliance Monitoring: Monitor compliance across all practices, in partnership with the Chief Clinical Officer and other key stakeholders.
  • Practice Excellence: Achieve operational excellence in all responsible clinics through effective management of the Practice Management System (PMS), appointment book management, CRM tools, schedule and labor management in coordination with lab and clinical teams.
Financial Acumen:
  • Full P&L Responsibility: Full profit and loss responsibility for the territory.
  • Financial Performance: Understand, train, and articulate the financial performance of the practices.
  • Business Reporting: Utilize business reporting systems such as Power BI to manage the operations scorecard and provide weekly updates to the VP of Operations and ELT.
Recruitment, Coaching, and Development:
  • Talent Acquisition: Recruit, hire and maintain a pipeline of talent for auxiliary and lab staff and doctors.
  • Staff Development: Coach and develop auxiliary staff and doctors to support practice operational success.
  • Relationship Building: Develop and maintain strong, trust-based relationships with doctors and team, fostering a consultative partnership.
Strategic Leadership:
  • Strategic Planning: Take a proactive and strategic approach to operations management, anticipating needs and planning.
  • Performance Improvement: Diagnose clinic performance gaps and build strategic plans to improve the operational and financial health using PowerBi, P&L and marketing dashboards.
  • Talent Development: Evaluate talent biannually for the purpose of succession planning, performance management and to develop strategic market level people planning to grow the business.
Practice Management:
  • Practice Management Systems: Have a thorough understanding of practice management systems for example Dentrix and Weave, including schedule monitoring and staffing models; learn and know the ACI operating tools.
  • Practice Support: Ensure that practices are well-equipped and staffed to meet operational demands.
  • Practice Visit Reports: Implement and maintain up to date Practice Visit Report for all practices.
Problem Solving & Support:
  • Culture Development: Drive a strong culture and environment that will support and enable all team members to be successful.
  • Operational Challenges: Utilize Support Center resources to address and resolve operational challenges.
  • Regular Meetings: Conduct regular meetings with Practice Owners (POs), Doctors, GMs and Front Desk Associates (FDAs) and to align on goals and strategies.
Quality Assurance:
  • Quality Audits: Conduct quality audits with the Practices to maintain the highest standards of care and compliance, for example, OSHA; submits reporting as prescribed in the standard operating procedures.
  • Compliance: Ensures compliance with state and federal laws that pertain to the practice of dentistry, including but not limited to, infection control, proper licensure and registration of clinical staff members, and the appropriate billing of dental claims for private as well as government funded payors.
Qualifications:
  • Education: A bachelor's degree in business administration, healthcare management, or a related field.
  • Experience: Minimum of 5 years of experience in healthcare operations, preferably in a multi-location or dental practice setting.
  • Skills: Proven ability to analyze financial data and develop actionable business strategies. Strong interpersonal and communication skills, with the ability to build relationships at all levels. Experience with practice management software, particularly Dentrix, and business reporting tools like Power BI.

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