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Field Operations Manager

2 months ago

Raleigh North Carolina, United States Allied Universal Full time
Job Description:

Job Title: Field Supervisor

Job Summary:

Allied Universal is seeking a highly motivated and experienced Field Supervisor to support operations for remotely managed accounts. The successful candidate will be responsible for on-site supervision of Security Professionals, ensuring site coverage at all times, and working closely with Operations Managers to supervise remote service delivery.

Responsibilities:

  • Perform day/night site visits to inspect and supervise Security Professionals in the field.
  • Address escalation of "after hours" and "cold start" calls to ensure sufficient coverage at customer sites.
  • Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with Security Professionals.
  • Responsible for visiting assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained.
  • Conduct on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made.
  • Respond to call-offs that occur during the shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive.
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director.
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director.
  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.
  • In the event of an abandoned or open post, Field Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible.

Qualifications:

  • Minimum high school diploma or equivalent required.
  • Minimum three (3) – five (5) years of professional-level experience required.
  • Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • This position requires excellent attendance and punctuality.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • Ability to write effective and concise reports in neat, legible handwriting is required.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.

Preferred Qualifications:

  • College education or business classes desirable.
  • Prior experience in the security industry, law enforcement, and/or military highly desired.
  • Experience in scheduling, operations, or other functions of the security industry.
  • Working knowledge of Microsoft Office software.