Regional Operations Director

2 months ago

Morrisville, United States Technical Safety Services Full time
Job Description

About the Role

The Regional Operations Director will play a key role in managing the day-to-day operations of the company's field service division. This includes overseeing personnel activities, technical oversight, general workflow, and budget management. The ideal candidate will have a strong background in business leadership, with experience in managing teams and driving business growth.

Key Responsibilities

  • Manage and develop the operations department to ensure efficient and effective delivery of services.
  • Grow and manage the customer base, aligning with the company's service and growth objectives.
  • Meet productivity goals, including revenue per technician, allocated training hours, gross profit margin, and monthly gross revenue.
  • Provide accurate and timely data and reports to the General Manager.
  • Conduct regular operations department reviews and performance feedback.
  • Manage contracts, pricing, and proposals to drive business growth.
  • Ensure technician productivity goals are met and logistical issues are addressed.
  • Coordinate large field projects and act as an interdepartmental liaison with other departmental managers.
  • Manage regional facilities and fleet.

Requirements

  • Bachelor's degree in Business Administration, Finance, or a related field. Graduate degree preferred.
  • 4 years of relevant business leadership experience, including profit/loss and key performance indicators.
  • 2 years of people management experience.
  • A combination of education, training, and related experience may meet requirements.

Desired Skills and Abilities

  • Excellent customer service and relationship building skills.
  • Excellent leadership, business, and overall management skills.
  • Possess interpersonal skills to drive collaboration, commitment, and productivity when working with cross-functional teams and customers.
  • Ability to simultaneously manage multiple teams to achieve business goals.
  • Advanced analytical skills to organize, plan, and coordinate sales/operational activities and participate in development of long-range plans for the company.
  • Excellent verbal and written communication and presentation skills, including the use of open and constructive feedback.
  • Advanced proficiency with the Microsoft Office suite.

What We Offer

  • Base salary range of $110,000-$170,000 annually.
  • Eligibility for bonus and equity.
  • Medical, vision, and dental insurance.
  • 401(k) plan with a company matching contribution.
  • Long-term disability, short-term disability, and life insurance.
  • Competitive Paid Time Off (PTO) and company-paid holidays.

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