Service Operations Coordinator

7 days ago


Mentor, Ohio, United States Transcat Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Transcat. As a key member of our operations team, you will play a critical role in ensuring seamless communication between our customers, sales team, and internal stakeholders.

Key Responsibilities
  • Order Processing: Control the order processing workflow in our D&W system, ensuring timely and accurate processing of customer orders.
  • Customer Communication: Proactively communicate with customers regarding order status, quotes, and delivery schedules.
  • Quote Management: Generate quotes and process purchase orders for parts and services as needed.
  • Record Keeping: Maintain accurate and up-to-date department files and records.
  • Shipping and Receiving: Assist with shipping and receiving tasks as required.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Organizational Skills: Demonstrate strong organizational skills to manage multiple tasks and priorities in a fast-paced environment.
  • Technical Skills: Proficient in using computer software applications, including D&W system and calibration lab software.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic and innovative company.


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