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Customer Service and Operations Supervisor

2 months ago

Mentor, Ohio, United States ARCH Cutting Tools Full time

Position Overview:

The Customer Service and Operations Supervisor will oversee the daily functions of Customer Support, Procurement, Internal Sales, and Logistics.

This position demands a proactive leader capable of managing personnel, optimizing workflows, and utilizing an ERP system to achieve operational excellence and outstanding customer satisfaction.


Core Responsibilities:

Customer Support Oversight:
Lead the Customer Support team to ensure efficient and effective resolution of customer inquiries, issues, and order processing.

Procurement Oversight:
Direct the Procurement team to maintain ideal inventory levels, negotiate supplier contracts, and ensure timely acquisition of materials.

Logistics Management:
Manage the Logistics department to guarantee precise and timely dispatch and receipt of products.

ERP System Utilization:
Leverage ERP systems to track and assess departmental performance, produce reports, and ensure data integrity.

Process Optimization:
Identify areas for process improvement, formulate strategies for enhancement, and implement changes to boost efficiency and productivity.

Team Development:
Provide guidance, mentorship, and training to departmental teams, cultivating a positive and effective work atmosphere.

Performance Evaluation:
Set and monitor key performance indicators (KPIs) for each department to ensure alignment with organizational objectives.
Collaborative Efforts: Partner with other departments to ensure smooth operations and resolve any cross-departmental challenges.


Qualifications:
Proven experience in a managerial capacity overseeing various functions.
Strong familiarity with ERP systems and the ability to navigate and utilize these tools proficiently.
Demonstrated success in process improvement and efficiency enhancement.
Exceptional leadership, communication, and interpersonal skills.
Capability to manage multiple priorities and adapt to evolving business demands.
Strong analytical and problem-solving skills.
Preferred:

Qualifications:
Experience within the manufacturing sector.
Background in project management or methodologies focused on process improvement.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

Additional Information:

ARCH Cutting Tools is an Equal Opportunity Employer and strongly supports diversity in the workplace as a fundamental principle for business success.

All employees of ARCH Cutting Tools are employed on an at-will basis.

This job description does not imply that these are the only duties to be performed by the employee(s) in this position.

Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by authorized personnel.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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