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Service Operations Associate

2 months ago

Mentor, Ohio, United States Qualigence Full time
CUSTOMER SERVICE & LOGISTICS

Position Overview:

As a vital member of our team, you will be tasked with delivering exceptional customer service to both internal and external stakeholders regarding product availability, pricing, order management, and timely deliveries.

Key Responsibilities:

• Address customer inquiries related to orders, pricing, and other service-related questions.

• Set clear expectations with clients and the sales team to ensure transparent communication regarding product availability and delivery timelines.

• Inform customers or sales representatives about any delays or issues, collaborating with the Plant Manager to find resolutions.

• Foster and maintain robust business relationships with customers, sales representatives, and internal teams.

• Review and input purchase orders into the ERP system accurately.

• Coordinate with the shipping department to manage shipment activities and follow up on customer requests.

• Ensure the ERP system is updated with precise customer information, holding all parties accountable for timely and detailed communication.

• Generate and analyze reports to prioritize shipping activities for the following day, communicating any concerns to the sales team or customers.

• Perform clerical duties including the organization, creation, and scanning of shipping documents such as packing slips, invoices, and bills of lading.

• Collaborate with third-party logistics providers and brokers for freight booking.

• May assist in gathering samples and managing sample inventory, which includes shipping samples, maintaining an organized sample area, and coordinating with the inventory manager.

Essential Skills:
  • Excellent communication abilities.
  • Basic understanding of ERP systems.
  • Openness to learning and receiving guidance.
  • Strong interpersonal skills.
  • Ability to collaborate effectively with others.
  • Highly driven to learn and develop within the organization.
  • Effective time management and organizational capabilities.
  • Capacity to handle multiple tasks and perform well under pressure.
Minimum Qualifications:
  • High school diploma or equivalent.
  • A minimum of 3 years of experience in a customer service or logistics role, with at least 2 years in a manufacturing or industrial environment.