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Patient Care Coordinator

2 months ago

Mentor, Ohio, United States University Hospitals Pain Management Full time
Position Overview

The Patient Care Coordinator plays a vital role in ensuring seamless patient experiences within the surgical department. This position is primarily responsible for:

  • Accurate Patient Registration: Efficiently managing the registration process to ensure all patient information is correctly captured.
  • Procedure Scheduling: Coordinating and scheduling surgical procedures to optimize departmental workflow.
  • Charge Transmittals and Collections: Handling financial transactions and ensuring accurate billing processes.
  • Customer Service Excellence: Utilizing top-notch customer service skills to address and fulfill patient needs effectively.

In addition to these core responsibilities, the Patient Care Coordinator is expected to:

  • Maintain Professional Interactions: Uphold a high standard of interpersonal skills when communicating with patients, physicians, and colleagues.
  • Support Department Operations: Assist with various departmental tasks as required to enhance operational efficiency.
  • Adhere to Policies: Follow all organizational policies and standards diligently.

Furthermore, this role requires compliance with regulations surrounding the protection of patient information. Annual training and adherence to the organization's Code of Conduct are essential to ensure the secure handling of Protected Health Information (PHI).