Retail Sales Leader

2 weeks ago

Merrimack, New Hampshire, United States Carters Full time

Employee Type:

Regular

Company Overview:

Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively for infants and young children. The company proudly owns the Carter's and OshKosh B'gosh brands, which are among the most recognized in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally. Additionally, they are sold through over 1,000 company-operated stores across the United States, Canada, and Mexico, as well as online. The Company's Child of Mine brand is available at Walmart, its Just One You brand at Target, and its Simple Joys brand on Amazon. Carter's is headquartered in Atlanta, Georgia.

Position Overview:

The primary purpose of the Sales Manager is to embody the mission, vision, and values of Carter's, thereby fostering a high-performing team that consistently achieves outstanding results. In collaboration with the store management team, the Sales Manager oversees the overall productivity of the store. Responsibilities include supporting the management team in driving financial performance through exceptional store standards, effective execution of company strategies, and fostering positive customer interactions.

Key Responsibilities:

Team Leadership

  • Communicates effectively and professionally with team members, management, and associates.
  • Addresses employee concerns promptly by liaising with the Store Manager.
  • Participates in the hiring process; actively recruits and reviews candidate applications to ensure timely filling of open positions.
  • Provides consistent, real-time feedback to the store team.
  • Recognizes and rewards outstanding performance to enhance employee engagement.
  • Welcomes feedback positively and takes appropriate actions based on it.
  • Collaborates with the Store Manager to address performance issues among associates.

Performance Management

  • Maintains the company standard of a tidy, organized, and clean store environment.
  • Exhibits exceptional customer service behaviors and upholds high standards throughout the store.
  • Leads and executes an assigned Division of Responsibility (DOR) through meticulous planning and follow-through.
  • Acts as Leader on Duty, driving results and addressing customer concerns promptly and effectively.
  • Assists store management in adjusting schedules based on business conditions to optimize sales and productivity.
  • Regularly engages with the Store Manager to discuss strengths, opportunities, and business trends.
  • Utilizes customer feedback to identify areas for improvement and implement strategies to enhance results.

Operational Excellence

  • Facilitates the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines.
  • Supports the store team in Asset Protection through consistent customer service, education, and operational controls.
  • Implements company directives within specified timelines, including visual merchandising, signage, markdowns, and sales promotions.
  • Builds customer loyalty through company-sponsored programs.
  • Ensures compliance with all company policies and procedures as per established standards.

Qualifications:

  • High school diploma or GED is the minimum requirement; an Associate's degree is preferred or an equivalent combination of education and experience.
  • A minimum of 1 year of experience in retail store management.
  • Demonstrated skills in customer engagement.
  • Strong listening, written, and verbal communication skills.
  • Ability to manage multiple tasks simultaneously.
  • Basic computer proficiency.
  • Must be at least 18 years of age.

Physical Requirements:

  • Ability to lift up to 40 pounds regularly.
  • Ability to stand for extended periods; climb ladders as needed.
  • Frequent walking and standing; regular bending, stooping, reaching, pushing, and pulling.

Availability Requirements:

  • Regular work frequency is essential to maintain active employment status.
  • Any changes in availability must be approved by the Store Manager and will be assessed based on business needs.
  • Scheduled shifts typically range from 3 to 8 hours in length (applicable state laws apply).

Note: This job description is not exhaustive. Duties may be modified or reassigned at management's discretion, and employees may be required to perform tasks not listed in this description.

Carter's is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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