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Retail Operations Supervisor
2 months ago
At Movado Group, we are dedicated to cultivating the most prestigious brands in the market, driven by our passion for excellence.
Our team is inspired by a creative energy and a commitment to outstanding performance, evident in every facet of our operations.
We provide the watch industry with a compelling strategic direction and a proven history of consistent growth, offering our employees unmatched opportunities for professional development.
We invite you to join us in our journey towards success. Our workforce is the foundation of our enterprise - we encourage you to advance your career with us.We are in search of a candidate possessing remarkable sales and leadership abilities, ideally within the watch, fine jewelry, or specialty retail sectors, to become part of our team.
The Retail Operations Supervisor plays a crucial role in assisting the Store Manager with all operational aspects, including driving sales, enhancing customer service, and managing staff training.
The Retail Operations Supervisor will assume the responsibilities of the Store Manager during their absence.
Key Responsibilities:
• Meet or surpass personal sales targets as set by the Store Manager and develop comprehensive knowledge of the product range.
Support the Store Manager:
• Achieve financial goals for the retail location.
• Mentor and train store staff to help them reach their individual sales objectives.
• Recruit, onboard, and coach store personnel to ensure optimal performance.
• Ensure adherence to company policies regarding CRM data capture, inventory management, revenue oversight, merchandising, and loss prevention.
• Deliver exceptional customer service and ensure all team members uphold the same standard.
• Maintain the stability, security, and reputation of the store by complying with corporate, legal, and security regulations.
• Uphold a tidy, professional working environment.
• Monitor merchandise to ensure cleanliness, accurate pricing, and proper display.
• Provide watch servicing, including sizing and battery replacements as necessary.
Qualifications:
• The ideal candidate will have strong sales acumen and a minimum of 3 years of experience in retail management.
• Experience in watch, jewelry, fashion, accessories, cosmetics, specialty, or luxury retail is highly preferred.
• Exceptional interpersonal, communication, and customer service skills are essential.
• Must be organized and detail-oriented.
• Proficiency in computer skills, including MS Office (Word/Excel), is required.
• Must possess flexible availability to meet the business needs and ensure store objectives are achieved (including weekends and evenings).
Movado Group, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.