Service Director

1 week ago


Richmond, Virginia, United States Moore Cadillac Subaru of Richmond Full time
Job Title: Service Director

Moore Subaru/Cadillac of Richmond is seeking an experienced and skilled Service Director to lead our team. We are excited to have begun construction on our new state-of-the-art facility, and this opportunity has the potential to be the highest paid Service Director position in the Greater Richmond market.

The ideal candidate will have dealership experience, as they will be responsible for two brands. They will be expected to display an eagerness to get out from behind the desk and assist our Advisors and Techs while helping grow their careers along with ensuring our customers have a top-level service experience.

The Service Director will be responsible for a 32-bay shop and 8+ advisors, so we are looking for someone with a documented history of success in a service managerial role. They will be responsible for maintaining profit and efficiency goals set by the General Manager, maintaining CSI/NPS and retention per manufacturer, and conducting daily one-on-one meetings with each Service Writer to identify strengths and potential service issues.

The Service Director will also be responsible for monitoring automotive repair/maintenance to prevent operational delays, reviewing and evaluating service sales performance, and staff and supporting Service Writer teams relative to production requirements. They will ensure all staff are up to date on certification training, assure proper repair-order flow/maximize productivity, and monitor/control all warranty activity to ensure compliance with policies and procedures.

The ideal candidate will have 2+ years of management experience, new car dealership service experience a plus, and must pass a background check and drug screen. We offer a superior benefits program, including a 10% 401(k) match, 401(k), dental insurance, employee discount, health insurance, life insurance, paid time off, professional development assistance, and vision insurance.

License/Certification: Driver's License (Required)

Work Location: In person


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