Customer Service Representative
1 day ago
The Reading League is seeking a Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat
- Provide accurate and timely information about our products and services
- Efficiently troubleshoot and resolve customer complaints
- Process customer orders and returns, adhering to company policies and procedures
- Document and update customer information in our CRM system
- Identify opportunities to cross-sell or upsell products and services
- Bachelor's degree preferred
- One to two years customer service experience required
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency in using computers and customer service software
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
The Reading League is a nonprofit organization dedicated to advancing the awareness, understanding, and use of evidence-aligned reading instruction. We are committed to providing exceptional customer service and support to our customers.
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