Customer Service Representative

1 day ago


Syracuse, New York, United States The Reading League Full time
{"title": "Customer Service Representative", "description": "Job Summary

The Reading League is seeking a Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Provide accurate and timely information about our products and services
  • Efficiently troubleshoot and resolve customer complaints
  • Process customer orders and returns, adhering to company policies and procedures
  • Document and update customer information in our CRM system
  • Identify opportunities to cross-sell or upsell products and services
Requirements
  • Bachelor's degree preferred
  • One to two years customer service experience required
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in using computers and customer service software
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
About The Reading League

The Reading League is a nonprofit organization dedicated to advancing the awareness, understanding, and use of evidence-aligned reading instruction. We are committed to providing exceptional customer service and support to our customers.

", "lang_code": "en"}

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