Customer Service Representative

23 hours ago


Syracuse, New York, United States US Tech Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer support team, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide top-notch customer service to our end-users, resolving issues and answering questions in a timely and professional manner.
  • Work closely with our dealers and distributors to ensure seamless communication and support.
  • Utilize our database to efficiently route customer inquiries to the appropriate department.
  • Triage customer complaints and transfer them to Tier 2 representatives as needed.
  • Assist with product comparisons and warranty information.
Requirements
  • Proficiency in Microsoft Office.
  • Typing speed of 35-45 words per minute.
  • Excellent verbal and written communication skills.
About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our customers and partners.

We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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