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Customer Service Representative

2 months ago

Syracuse, New York, United States The Reading League Full time
Customer Service Representative

The Reading League, Inc. is a nonprofit organization dedicated to advancing the awareness and understanding of evidence-aligned reading instruction. We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone and email
  • Offer information and assistance regarding products and services
  • Process customer orders and returns, adhering to company policies and procedures
  • Document and update customer information, maintaining accurate records in our CRM system
  • Identify opportunities to cross-sell or upsell products and services
  • Stay informed about product features, promotions, and company policies

Requirements:

  • Bachelor's degree preferred
  • One to two years customer service experience required
  • Excellent communication skills, both verbal and written
  • Ability to work independently and effectively under pressure
  • Proficiency in using computers and customer service software
  • A positive and customer-focused attitude

About The Reading League:

We are a nonprofit organization committed to improving literacy outcomes for all students. We believe that our work is most impactful when led by a team that represents diverse cultural backgrounds. We welcome all qualified individuals to apply and especially invite applications from those who would add to our team's diversity.

The Reading League provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.