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Customer Service Coordinator

1 month ago

Troy, Michigan, United States Refloor Full time
Customer Service Representative

At Refloor, we're committed to delivering exceptional experiences to our customers. As a Customer Service Representative, you'll play a key role in ensuring seamless installations and exceeding customer expectations.

Key Responsibilities:
  • Project Oversight: Oversee daily assigned projects from initiation to completion, ensuring efficient execution and timely completion.
  • Develop Strong Working Relationships: Foster strong relationships with installation crews and customers, promoting trust and clear communication.
  • Interaction: Interact with installation crews to resolve customer issues, address technical queries, and manage change order processing.
  • Customer Support: Respond to customer concerns and provide excellent customer service during and after installations, ensuring satisfaction and addressing any issues.
  • Payment Handling: Secure payments from customers for contracted work, update necessary paperwork, and facilitate additional payment processing according to company policies.
  • Additional Tasks: Perform other necessary functions or duties as assigned, contributing to the team's and company's overall success.
Key Competencies:
  • Customer Focused: Commitment to delivering exceptional service and exceeding customer expectations.
  • Action Oriented: Proactive and driven to take the initiative when necessary to ensure successful installations.
  • Effective Communication: Strong interpersonal and communication skills to liaise between customers and installation crews effectively.
  • Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations.
  • Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics.
  • Flooring or Home Improvement Experience (Beneficial): Previous experience in the flooring or home improvement industry is an advantage, but not required.
What Refloor Offers:
  • Hourly Pay Range: $18-$20
  • PTO including Paid Holidays: Yes
  • 401(K): Yes
  • Medical, Dental, Vision Insurance: Yes
  • Life Insurance: Yes
  • Advancement Opportunities: Yes