Customer Success Strategist

2 weeks ago


Chicago, Illinois, United States MARKT-PILOT, Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at MARKT-PILOT, Inc. This is a unique opportunity to work with a dynamic and growing company, shaping the future of manufacturing and your own career.

Key Responsibilities
  • Collaborate closely with sales and operations teams to analyze spare parts data and generate strategic recommendations to increase revenue growth.
  • Develop and maintain strong relationships with assigned customers, understanding their needs and objectives, and proactively offering solutions to maximize their product usage and success.
  • Develop strategies to reduce churn rates and increase customer retention through proactive engagement and support.
  • Guide new customers through the onboarding process, provide training sessions, and help them set up their accounts.
  • Address customer inquiries, coordinate technical issue troubleshooting with the development team, and provide timely and helpful responses to customer requests.
  • Stay up to date with the features and capabilities of MARKT-PILOT products and educate customers on how to use our software effectively to meet their specific needs.
  • Identify upsell opportunities and collaborate with sales teams to drive revenue growth.
  • Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
Requirements
  • Master's degree in business administration (MBA) or equivalent.
  • 2+ years' experience in Strategy Consulting, SaaS Customer Success, problem-solving, or related analytical roles.
  • Data-driven mindset and outstanding analytical skills.
  • Advanced skills in Microsoft Excel and/or other analytics tools.
  • Excellent critical thinking and problem-solving skills.
  • Previous experience in customer success, account management, or related areas within a SaaS company is a plus.
  • Track record of successfully helping customers achieve their goals.
  • Strong attention to detail, time management, and logical thinking skills.
  • Ability to establish nurturing relationships with customers, engage in meaningful conversations, address questions and concerns, and build rapport to create a positive impression.
  • High reliability, willingness to learn, and self-initiative.
  • A passion for tackling challenges head-on and thriving in a dynamic, fast-paced environment.
What We Offer
  • Being part of MARKT-PILOT means being part of something big.
  • Regular team events, flexible working hours, and modern offices in downtown Chicago make MARKT-PILOT a unique company to work for.
  • We have an agile culture that puts people and their development above all else.
  • Our employees have premium medical plan options, including dental, vision, and life insurance.
  • We are all about flexibility, with 25 paid days off, flexible working hours, and the opportunity to work on a hybrid schedule.
  • 3 months paid parental leave.
  • 5% 401(k) match.
  • Transit Benefits Program for public transport subsidy.
  • Divvy annual subscription.
Salary

$100,000 - $160,000 per year (Based on experience)



  • Chicago, Illinois, United States MARKT-PILOT, Inc. Full time

    About the RoleAs a Customer Success Strategist at MARKT-PILOT, Inc., you will play a critical role in driving revenue growth and customer satisfaction. Your primary responsibility will be to collaborate closely with sales and operations teams to analyze customer data and develop strategic recommendations to increase revenue growth.Key...


  • Chicago, Illinois, United States MARKT-PILOT, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at MARKT-PILOT, Inc. As a key member of our customer success team, you will be responsible for driving revenue growth and customer satisfaction through strategic account management and customer advocacy.Key ResponsibilitiesCollaborate with sales and operations teams to...


  • Chicago, Illinois, United States Cypress Human Capital Management, LLC Full time

    Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Cypress Human Capital Management, LLC. This is an exciting opportunity to work with a leading multimedia and creative software company, driving customer success and measurable outcomes.Key Responsibilities:Accountable for customer overall success with...


  • Chicago, Illinois, United States Vibes Full time

    About VibesVibes is a leading provider of mobile engagement solutions, empowering businesses to connect with their customers through personalized and innovative channels like SMS, MMS, and mobile wallet. Our platform drives significant revenue for global brands by delivering impactful and hyper-personalized consumer experiences. Trusted by leading brands,...


  • Chicago, Illinois, United States Planhat Full time

    About the RoleWe're seeking a seasoned professional to join our team as a Customer Success Manager at Planhat. As a trusted advisor to global CS leaders, you'll help them overcome commercial challenges and drive high-value outcomes using our platform.Key ResponsibilitiesUnderstand customers' problems and objectives deeply, then help solve them through the...


  • Chicago, Illinois, United States Ascent Full time

    {"Responsibilities": {"heading": "Key Responsibilities", "content": "As a key member of the Ascent team, you will play a vital role in ensuring the success of our customers. Your primary responsibilities will include:Partnering with the Sales, Product, and Compliance teams to deliver exceptional customer experiences.Building strong relationships with...


  • Chicago, Illinois, United States Kalderos Full time

    Position OverviewAbout Kalderos:At Kalderos, we are dedicated to developing integrative technologies that enhance transparency, trust, and fairness within the healthcare sector, particularly focusing on pharmaceutical pricing. Our achievements are defined by our ability to empower the healthcare community to prioritize the well-being of individuals.Your...


  • Chicago, Illinois, United States Lumen Technologies Full time

    About Lumen TechnologiesLumen Technologies is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Executive to join...


  • Chicago, Illinois, United States Foursquare Full time

    About FoursquareFoursquare is a leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve...


  • Chicago, Illinois, United States Litera Corp. Full time

    Customer Marketing StrategistLitera Corp. is seeking an experienced Customer Marketing Strategist to connect the dots on customer communications across the organization and ensure customers are interacted with appropriately and with a single brand voice and point of view.Key Responsibilities:Develop a ground-up strategy to actively engage our customers on a...


  • Chicago, Illinois, United States IPG Mediabrands Full time

    Job Title: Addressable Media StrategistWe are seeking a highly skilled Addressable Media Strategist to join our team at IPG Mediabrands. As a key member of our media planning team, you will be responsible for developing and executing successful media programs across addressable channels.Key Responsibilities:Develop and execute addressable media plans that...

  • Security Strategist

    3 hours ago


    Chicago, Illinois, United States Gong Full time

    About GongGong is a leading provider of revenue intelligence platforms, helping businesses transform their revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth.Job DescriptionWe are seeking a highly skilled Security Strategist to join our team. As a Security...

  • CX Strategist

    2 weeks ago


    Chicago, Illinois, United States HLK Full time

    About the RoleWe are seeking a highly skilled CX Strategist to join our team at HLK. As a CX Strategist, you will play a critical role in driving the success of our campaigns by developing and executing strategic plans that deliver exceptional customer experiences.Key ResponsibilitiesWork with clients and internal teams to translate brand strategies into...


  • Chicago, Illinois, United States Kalderos Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Kalderos. As a key member of our organization, you will be responsible for leading covered entity stakeholders through the adoption and production use of our drug discount and rebate products and solutions.Key ResponsibilitiesCustomer Onboarding and Support:...


  • Chicago, Illinois, United States MediaMonks Full time

    About the RoleWe're seeking a skilled Connections Strategist to join our team at Media.Monks. As a key member of our strategy group, you'll work closely with our powerhouse portfolio strategy team to develop effective growth strategies for our clients.Your primary responsibility will be to craft compelling narratives and briefs that drive business results....


  • Chicago, Illinois, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesForge deep relationships with...


  • Chicago, Illinois, United States Cancer IQ Full time

    Job OverviewAbout the OrganizationCancerIQ is at the forefront of enhancing access to precision cancer prevention, early detection, and treatment for diverse patient populations. Our innovative software and service designs empower health systems to leverage genetic information effectively, enabling proactive cancer management at scale. Our cutting-edge...


  • Chicago, Illinois, United States Bank of Montreal Full time

    Job DescriptionJob Title: Senior Financial StrategistJob Summary:We are seeking a highly skilled Senior Financial Strategist to join our Corporate Revenue team at the Bank of Montreal. As a key member of our team, you will be responsible for developing and implementing financial strategies that drive business growth and profitability.Key...


  • Chicago, Illinois, United States DBG One Ltd. Full time

    About the Role:The Customer Experience and CRM Strategist will join a team of experienced marketers that focus on helping clients achieve their goals through understanding of their market and customers, our capabilities for online and offline marketing, and our approach to people-based communications.Key Responsibilities:Lead the building and delivery of...


  • Chicago, Illinois, United States Zones Full time

    Job Title: Microsoft Azure Business StrategistAt Zones, we're seeking a highly skilled Microsoft Azure Business Strategist to drive the success of our Microsoft Azure solutions revenue, gross margin, and partner maturity with Microsoft.Key Responsibilities:Lead the development of new cloud solutions and drive execution to deliver expected customer and...