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Customer Success Manager

2 months ago

San Francisco, California, United States Dealpath Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their business goals and maximize the value of our platform.

Key Responsibilities
  • Develop and execute customer success plans to drive adoption and utilization of Dealpath
  • Build and maintain strong relationships with customers to understand their business needs and goals
  • Provide training, support, and guidance to customers to ensure they get the most out of our platform
  • Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience
  • Monitor and analyze customer data to identify trends and opportunities for growth
Requirements
  • 3-5 years of experience in customer success or account management
  • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
  • Empathy for customers and passion for helping them achieve their goals
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • High attention to detail and accuracy
What We Offer
  • Competitive salary and bonus structure
  • Opportunity to work with a leading cloud-based deal management platform
  • Collaborative and dynamic work environment
  • Professional development opportunities
About Dealpath

Dealpath is a leading cloud-based deal management platform that empowers real estate investment and capital markets with data and collaboration. We believe that real estate is driven by people with information to shape the built world. Our mission is to empower our customers to make informed decisions and achieve their business goals.