Telecommunications Service Advisor
2 days ago
Essential Qualifications:
- At least one year of experience in customer support
- High School Diploma or equivalent
- Excellent written and verbal communication abilities
- Quick response capability
- Proactive and self-motivated approach
Daily Responsibilities:
A leading enterprise in the insurance sector is seeking a team of Teleservice Representatives to enhance their Policy Owner Services division.
The role involves:
- Handling incoming calls from clients and addressing inquiries or issues related to their various products, policy benefits, claims, and modifications.
- Routing calls to the suitable department based on customer requirements.
- Updating client information and processing payments on their accounts.
Training Program:
- The initial 4-8 weeks will consist of classroom training where participants will engage in coursework on the company's diverse products, collaborate with trainers and peers, and participate in live customer interactions.
- The first product focus will be on life insurance and the internal systems utilized for documenting activities.
- The second training phase will cover dental and hospital indemnity products.
- The final phase will involve training on Medicare supplement products.
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