Telecommunications Customer Service Representative

3 weeks ago

Norfolk, United States Essential Firm Hiring! Full time

We are currently looking for an entry level individual with a customer service background for their full-time Customer Service Representative position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, or customer service industries excel as they have the people skills to provide the “personal touch" that the company is known for. This company specializes in the areas of customer renewal, customer retention, and customer acquisition.

This firm is the leader in the marketing industry and specializes in tailoring customer service to the character of the client and company culture. It is a priority for our clients to provide the best customer service with high professionalism and to maintain and build quality relationships. This job is full-time and involves in-person interaction with customers.

This firm’s niche has been its ability to act as the liaison between major clients and their customers. Through their unique, relationship-oriented approach, they have been able to provide clients with tremendous results and an increased market share.

This firm prides itself on its competitive, but extremely friendly and family-oriented work environment. Their culture promotes constant personal and professional growth based on principles of respect, trust, and challenge. They are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new marketing and customer service experiences. They provide full training and career advancement in this globally expanding industry.

Tasks:

  • Approach consumers to assess how needs can be met by company services offered
  • Provide exceptional customer service and consultation advice
  • Facilitate administrative tasks and customer scheduling
  • Additional tasks as required

Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service, and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

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