Telecommunications Customer Service Representative
2 days ago
Essential Qualifications:
- At least one year of experience in customer support
- High School Diploma or equivalent
- Excellent written and verbal communication abilities
- Quick to respond to inquiries
- Proactive and self-motivated
Daily Responsibilities:
A leading enterprise in the insurance sector is seeking a team of Teleservice Representatives to enhance their Policy Owner Services division.
Key duties will include:
- Handling incoming calls from clients and addressing any inquiries or issues related to their products, policy benefits, claims, and modifications.
- Routing calls to the relevant department based on customer requirements.
- Updating client information and processing payments on their accounts.
Training Overview:
- The initial 4-8 weeks will involve classroom training where participants will engage in coursework about the company's diverse offerings, collaborate with trainers and peers, and conduct live phone training with clients.
- The first product focus will be on life insurance, alongside familiarization with internal systems for documenting activities.
- The second training phase will cover dental and hospital indemnity products.
- The final stage will involve training on Medicare supplement offerings.
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