Telecommunications Customer Service Representative

2 days ago


Norfolk, Nebraska, United States Insight Global Full time

Essential Qualifications:

  • At least one year of experience in customer support
  • High School Diploma or equivalent
  • Excellent written and verbal communication abilities
  • Quick to respond to inquiries
  • Proactive and self-motivated

Daily Responsibilities:

A leading enterprise in the insurance sector is seeking a team of Teleservice Representatives to enhance their Policy Owner Services division.

Key duties will include:

  • Handling incoming calls from clients and addressing any inquiries or issues related to their products, policy benefits, claims, and modifications.
  • Routing calls to the relevant department based on customer requirements.
  • Updating client information and processing payments on their accounts.

Training Overview:

  • The initial 4-8 weeks will involve classroom training where participants will engage in coursework about the company's diverse offerings, collaborate with trainers and peers, and conduct live phone training with clients.
  • The first product focus will be on life insurance, alongside familiarization with internal systems for documenting activities.
  • The second training phase will cover dental and hospital indemnity products.
  • The final stage will involve training on Medicare supplement offerings.


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