Front Office Team Leader

2 weeks ago

Bethesda, Maryland, United States Sage Hospitality Full time

About Us:

Sage Hospitality Group is seeking a Front Desk Supervisor to enhance our Front Desk Team. If you are eager to thrive in a dynamic hospitality environment, we invite you to explore the opportunities we offer.

Our establishment serves as a hub for those visiting the vibrant areas of Bethesda and Rockville, as well as the bustling downtown scene. The team at our hotel is dedicated to sharing their expertise and fostering an atmosphere of growth and development. Here, you can embark on a rewarding career journey while enjoying a supportive and approachable team culture.

At Sage Hospitality Group, we value innovative leaders who are not just looking for a job but are ready to make an impact. We are committed to nurturing talent and providing avenues for personal and professional growth, focusing on what makes us human and fulfilled. We aim to attract individuals who are passionate about hospitality and eager to enhance lives through exceptional experiences.

Position Overview:

The Front Desk Supervisor is responsible for overseeing front office operations, ensuring an exceptional level of service for our guests. This role involves responding professionally and courteously to inquiries from arriving, departing, and in-house guests, providing accurate information and assistance.

Key Responsibilities:

  • Oversee front desk operations to guarantee superior service and hospitality for guests.
  • Train and guide front desk team members, addressing issues and providing coaching to maintain high-quality service.
  • Resolve guest complaints and concerns efficiently to uphold customer satisfaction.
  • Ensure smooth check-in and check-out processes for guests, managing accounts accurately.
  • Handle financial transactions, ensuring proper cash handling and accurate record-keeping.
  • Assist potential guests with inquiries and reservations, utilizing effective selling techniques to boost occupancy and revenue.
  • Maintain strong customer relations by staying informed about in-house and local events to provide knowledgeable responses.
  • Operate PBX equipment and manage communication systems effectively.
  • Maintain responsibility for cash transactions at the front desk as per hotel policy.
  • Exhibit a friendly and courteous demeanor at all times.
  • Perform additional duties as assigned by management.

Qualifications:

Education: High school diploma or equivalent experience.

Experience: Minimum of one year in a similar role within the hospitality industry.

Skills:

  • Understanding of hotel front office operations.
  • Strong mathematical skills and knowledge of cash handling procedures.
  • Experience in customer service and public interaction.
  • Familiarity with company policies and the ability to make informed decisions.
  • Leadership and management capabilities.
  • Effective communication skills, with the ability to convey information clearly.
  • Proficient in operating computers and standard office equipment.

Physical Requirements:

Individuals must be able to communicate effectively in person and over the phone, read and analyze reports, and stand for extended periods. Lifting and handling guest luggage may be required occasionally.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic life and AD&D insurance.
  • Paid time off for vacations, sick leave, and holidays.
  • Participation in the company’s 401(k) program with employer matching.
  • Access to an Employee Assistance Program.
  • Tuition reimbursement opportunities.
  • Discounts on hotels, restaurants, and various services.
  • Eligibility for the Employee Referral Bonus Program.

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