Event Security Specialist
3 weeks ago
Job Summary:
This role is responsible for ensuring the safety and security of all guests at the XL Center and Pratt & Whitney Stadium.
The Event Security Specialist will be responsible for verifying credentials, screening guests, and securing restricted areas.
Additionally, this role will involve responding to guest disturbances and incidents, and working cooperatively with all staff and emergency professionals.
Responsibilities:
- Arrives for scheduled shift on-time, dressed in a clean and pressed uniform
- Verifies credentials to ensure control of access into restricted areas
- Answers guest questions in a knowledgeable and helpful manner
- Responds immediately and professionally to guest disturbances/incidents
- Secures both ticketed areas and non-ticketed areas of the facility
- Screens guests as they enter the facility in accordance with established standards
- Accurately and thoroughly completes all pertinent reports and documentation
- Effectively diffuses potentially volatile situations
- Works cooperatively with all staff and emergency professionals
- Interacts in a polite and professional manner, and maintains a positive and helpful demeanor with everyone
- Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
- Performs other duties as required to the satisfaction of Supervisors and Management
Qualifications:
- Valid CT Guard Card, required
- Prior Customer Service Experience, preferred
- Excellent communication skills required with thorough understanding of written and spoken English, required
- Knowledge and skill in radio communication, preferred
- Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location
- Ability to listen effectively, take and execute directions, as given
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred
- Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
- Ability to stand for at least 4-8 hours per shift
- Ability to work independently and in a team environment
- Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
- Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
- Ability to remain calm and focused in fast-paced environment and stressful situations
- Ability to work in adverse weather conditions, as needed
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