Event Security Specialist
4 days ago
Job Summary: We are seeking a highly skilled and experienced Event Security Specialist to join our team at AEG. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests and staff at the XL Center and Pratt & Whitney Stadium.
Responsibilities:
- Arrive on-time for scheduled shifts, dressed in a clean and pressed uniform, and maintain a professional demeanor at all times.
- Verify credentials to ensure access control to restricted areas.
- Provide excellent customer service by answering guest questions and resolving issues in a knowledgeable and helpful manner.
- Respond promptly and professionally to guest disturbances and incidents.
- Secure both ticketed and non-ticketed areas of the facility.
- Screen guests as they enter the facility, adhering to established standards.
- Accurately complete all relevant reports and documentation.
- Effectively diffuse potentially volatile situations.
- Collaborate with staff and emergency professionals to ensure a safe and secure environment.
- Interact with guests in a polite and professional manner, maintaining a positive and helpful demeanor.
- Enforce facility policies and procedures related to prohibited items and disruptive behavior.
Qualifications:
- Valid CT Guard Card.
- Prior customer service experience is preferred.
- Excellent communication skills, with a thorough understanding of written and spoken English.
- Knowledge and skill in radio communication are preferred.
- Ability to stay focused and maintain a high level of awareness in a fast-paced environment.
- Ability to listen effectively and take directions.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Possession of, or ability to obtain, a current CPR and Crowd Management certificate is preferred.
- Ability to work at the XL Center in Hartford, CT, and the stadium in East Hartford, CT.
- Ability to stand for at least 4-8 hours per shift.
- Ability to work independently and in a team environment.
- Ability to traverse various terrain and floor surfaces, including stairs, escalators, carpet, and concrete.
- Ability to work in heights, darkened areas, around crowds, loud noises, and flashing lights.
- Ability to remain calm and focused in fast-paced and stressful situations.
- Ability to work in adverse weather conditions, as needed.
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