Event Security Specialist

4 days ago


Hartford, Connecticut, United States AEG Full time
Event Security Job Description

Job Summary: We are seeking a highly skilled and experienced Event Security Specialist to join our team at AEG. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests and staff at the XL Center and Pratt & Whitney Stadium.

Responsibilities:

  • Arrive on-time for scheduled shifts, dressed in a clean and pressed uniform, and maintain a professional demeanor at all times.
  • Verify credentials to ensure access control to restricted areas.
  • Provide excellent customer service by answering guest questions and resolving issues in a knowledgeable and helpful manner.
  • Respond promptly and professionally to guest disturbances and incidents.
  • Secure both ticketed and non-ticketed areas of the facility.
  • Screen guests as they enter the facility, adhering to established standards.
  • Accurately complete all relevant reports and documentation.
  • Effectively diffuse potentially volatile situations.
  • Collaborate with staff and emergency professionals to ensure a safe and secure environment.
  • Interact with guests in a polite and professional manner, maintaining a positive and helpful demeanor.
  • Enforce facility policies and procedures related to prohibited items and disruptive behavior.

Qualifications:

  • Valid CT Guard Card.
  • Prior customer service experience is preferred.
  • Excellent communication skills, with a thorough understanding of written and spoken English.
  • Knowledge and skill in radio communication are preferred.
  • Ability to stay focused and maintain a high level of awareness in a fast-paced environment.
  • Ability to listen effectively and take directions.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Possession of, or ability to obtain, a current CPR and Crowd Management certificate is preferred.
  • Ability to work at the XL Center in Hartford, CT, and the stadium in East Hartford, CT.
  • Ability to stand for at least 4-8 hours per shift.
  • Ability to work independently and in a team environment.
  • Ability to traverse various terrain and floor surfaces, including stairs, escalators, carpet, and concrete.
  • Ability to work in heights, darkened areas, around crowds, loud noises, and flashing lights.
  • Ability to remain calm and focused in fast-paced and stressful situations.
  • Ability to work in adverse weather conditions, as needed.


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