Event Security Specialist

4 weeks ago

Hartford, Connecticut, United States AEG Full time

Job Summary

This role is responsible for ensuring the safety and security of all guests at the XL Center and Pratt & Whitney Stadium.

The ideal candidate will have excellent communication skills, a thorough understanding of written and spoken English, and the ability to work independently and in a team environment.

Responsibilities

  • Arrives on-time, dressed in a clean and pressed uniform, and verifies credentials to ensure control of access into restricted areas.
  • Answers guest questions in a knowledgeable and helpful manner, and responds immediately and professionally to guest disturbances/incidents.
  • Secures both ticketed and non-ticketed areas of the facility, screens guests as they enter, and accurately completes all pertinent reports and documentation.
  • Effectively diffuses potentially volatile situations, works cooperatively with all staff and emergency professionals, and maintains a positive and helpful demeanor with everyone.
  • Consistently enforces facility policies and procedures related to prohibited items, disruptive behavior, etc.
  • Performs other duties as required to the satisfaction of Supervisors and Management.

Qualifications

  • Valid CT Guard Card, required.
  • Prior Customer Service Experience, preferred.
  • Excellent communication skills, thorough understanding of written and spoken English, required.
  • Knowledge and skill in radio communication, preferred.
  • Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Possession of, or ability to obtain, a current CPR and Crowd Management certificate, preferred.
  • Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT.
  • Ability to stand for at least 4-8 hours per shift.
  • Ability to work independently and in a team environment.
  • Ability to traverse a variety of terrain and floor surfaces, including stairs, escalators, carpet, concrete.
  • Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights.
  • Ability to remain calm and focused in fast-paced environments and stressful situations.
  • Ability to work in adverse weather conditions, as needed.

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