Community Outreach and Support Specialist

6 days ago


Phoenix, Arizona, United States Lutheran Social Services of the Southwest Full time
Job Summary

Lutheran Social Services of the Southwest is seeking a highly motivated and compassionate individual to join our team as a Refugee Resettlement Specialist. In this role, you will play a critical part in supporting the successful resettlement of refugee families in Arizona.

Key Responsibilities
  • Case Management: Provide direct case management and support to refugee clients, including developing comprehensive Self-Sufficiency Plans and identifying needs for referrals to internal and external services.
  • Core Services: Ensure that all required core services are implemented by the timeframes required in the Cooperative Agreement, including cultural and program orientation, interpretation and translation services, and assistance with social security applications and health screenings.
  • Program Leadership: Demonstrate program leadership through problem-solving skills in complex cases, team building, and facilitating training sessions for colleagues.
  • Documentation and Reporting: Provide accurate and timely case note documentation of all services in required databases, including IRIS (EMM) and Arizona Refugee Resettlement Program Online Data System (ARRPODS)/Salesforce.
Requirements
  • Education and Experience: Bachelor's Degree in education, social work, psychology, sociology, or a closely related field, or four years related education or social service experience, preferably working with immigrant populations.
  • Language Skills: Ability to speak, read, and write English, with bilingual skills preferred.
  • Mathematical Skills: Ability to calculate figures and amounts.
  • Reasoning Abilities: Ability to define problems, collect data, evaluate information, draw conclusions, and take appropriate action based on this information.
Work Environment

The physical demands and work environment characteristics of this job are representative of those that need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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