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Front Desk Manager

2 months ago

Boston, Massachusetts, United States NFC Amenity Management Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Lead to join our team at NFC Amenity Management. As a Front Desk Lead, you will be responsible for providing exceptional customer service and ensuring a smooth operation of our front desk services.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to residents, guests, and vendors, ensuring a welcoming and professional experience.
  • Team Management: Supervise and support a team of front desk staff, providing guidance and training to ensure excellent service delivery.
  • Operations: Oversee the daily operations of the front desk, including scheduling, inventory management, and communication with property management and residents.
  • Problem-Solving: Resolve resident complaints and concerns in a timely and professional manner.
  • Communication: Effectively communicate with residents, staff, and management to ensure seamless service delivery.
Requirements
  • Experience: Minimum 1 year of management experience in a customer-facing role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Education: High school diploma or equivalent required.
Benefits
  • Competitive Salary: $55,000 per year.
  • Benefits Package: Medical, dental, and vision coverage, as well as short-term disability income and paid time off.
  • Professional Development: Opportunities for career growth and development through our NFC University training programs.