Service Coordinator

3 days ago


Santa Monica, California, United States lephante Full time
Elephante Service Coordinator Job Description

We are looking for an experienced and organized Service Coordinator to join our team at Elephante. As a key member of our front-of-house staff, you will be responsible for ensuring seamless service delivery and creating a memorable experience for our guests.

Job Summary: Our ideal candidate will have excellent problem-solving skills, strong attention to detail, and the ability to prioritize tasks effectively. If you are a proactive and customer-focused individual who excels in fast-paced environments, we encourage you to apply.

About Us: At Elephante, we offer a unique dining experience that transports our guests from Los Angeles to the Southern Mediterranean. We are committed to delivering exceptional service and creating unforgettable memories for our customers.

Key Responsibilities:

  • Adhere to all appearance standards as outlined in the Employee Handbook.
  • Anticipate and accommodate guest needs.
  • Maintain the general cleanliness and orderliness of the entrance area.
  • Ensure compliance of all sanitation standards according to the Department of Health and company guidelines.
  • Actively seat guests at the assigned tables directed by the Maitre D'.
  • Assist with answering guest inquiries.
  • Assist with coat check and other belongings (where applicable).
  • Assist with setting up front desk area, performs side-work and other opening/closing procedures as directed by management.
  • Ensure that all appropriate menus are printed and ready for service.
  • Collect menus throughout venue during shift.
  • Report all breakage, damage of equipment or furniture immediately to management.
  • Attend and participates in daily pre-service meetings, training sessions or departmental meetings.
  • Posses a positive and professional attitude.
  • Demonstrate knowledge of Company, its partners and supporting hotel environments.
  • Work as part of a team and provides help and support to all fellow team members.

Requirements:

  • Company in-venue host training.
  • Previous hospitality experience.
  • Previous host experience.
  • Experience in a high-volume restaurant/nightclub/lounge.
  • Must be able to stand, lift and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Salary: $17.27 - $18.00 per hour DOE.



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