End User Computing Specialist Associate
6 days ago
We are seeking an End User Computing Specialist Associate to join our team at the University of Michigan. As a key member of our IT support team, you will provide technical assistance and support to our faculty, staff, and students.
Key Responsibilities- Provide first-line troubleshooting and triage for Michigan Medicine technologies
- Educate end-users on the use of various IT tools and systems
- Provide accurate and efficient clinical support processes, including patient chart documentation and order/lab results entry
- Work with the next level MiChart support groups to improve patient care and processes
- Triage and resolve customer requests for access, standard changes, or other general IT needs
- 1-2 years of direct customer support experience, preferably in an academic or healthcare setting
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
We offer a comprehensive benefits package, including training and career development opportunities, generous retirement savings plans, and a wealth of family care support.
About UsThe University of Michigan is a world-renowned institution dedicated to advancing knowledge, improving health, and enriching lives. Our IT support team is committed to providing exceptional service and support to our community.
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