End User Computing Specialist Associate

6 days ago


Ann Arbor, Michigan, United States University of Michigan Full time
About the Role

We are seeking an End User Computing Specialist Associate to join our team at the University of Michigan. As a key member of our IT support team, you will provide technical assistance and support to our faculty, staff, and students.

Key Responsibilities
  • Provide first-line troubleshooting and triage for Michigan Medicine technologies
  • Educate end-users on the use of various IT tools and systems
  • Provide accurate and efficient clinical support processes, including patient chart documentation and order/lab results entry
  • Work with the next level MiChart support groups to improve patient care and processes
  • Triage and resolve customer requests for access, standard changes, or other general IT needs
Requirements
  • 1-2 years of direct customer support experience, preferably in an academic or healthcare setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

We offer a comprehensive benefits package, including training and career development opportunities, generous retirement savings plans, and a wealth of family care support.

About Us

The University of Michigan is a world-renowned institution dedicated to advancing knowledge, improving health, and enriching lives. Our IT support team is committed to providing exceptional service and support to our community.



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