Housing Associate

2 days ago

Rochester, New York, United States Catholic Charities Family and Community Services Full time
Job Title: Housing Associate

At Catholic Charities Family and Community Services, we are seeking a dedicated and compassionate Housing Associate to join our team. As a key member of our residential program, you will play a vital role in providing support and services to individuals in need.

Job Summary:

The Housing Associate will be responsible for overseeing the operation of the residence, conducting intakes for new residents, and serving as a liaison with community service providers and referral sources. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Conduct intakes for new residents, ensuring a smooth transition into the program
  • Act as a liaison with community service providers and referral sources, building strong relationships and ensuring seamless communication
  • Provide information and referral services to residents and external stakeholders
  • Supervise the preparation of meals by residents, ensuring sanitation and nutritional standards are met
  • Provide crisis intervention and conflict management support to residents
  • Maintain accurate record-keeping, including client census and database system updates
  • Notify the Residence Manager of any emergency situations immediately
  • Assist with providing support and direction for clients and volunteers engaged in program activities
  • Complete incident reports within one hour of the occurrence, including all pertinent information
  • Document shift and client observations/activities as outlined in communication log procedures
  • Ensure all clients meet with onsite medical providers to ensure health and safety
  • Monitor facility and activities to ensure safety and location of all residents
  • Conduct hourly rounds, inspections, and overnight visual checks to ensure presence of residents
  • Report any serious incidents or violations to the Residence Manager
  • Verify presence of all clients and ensure accurate documentation of their presence
  • Assist the Residence Manager as needed
  • Engage the security system to ensure safety and security of the premises
  • Notify the Residence Manager and/or Program Manager and Department Director of client discharges
  • Maintain safety and organization cleanliness of the residence during shift
  • Perform laundry, room preparation, and housekeeping tasks as needed
  • Conduct monthly fire drills and carry out emergency procedures as required
  • Participate in relevant Agency meetings and/or trainings
  • Actively pursue development of professional competencies related to job role performance
Requirements:
  • Associate Degree in Human Services or related field preferred
  • Valid and clean NYS Driver's License
  • Two years of experience in the human services field, crisis intervention, residential setting, or emergency services
  • Knowledge of homeless client issues preferred
  • Experience with conflict resolution techniques preferred
What We Offer:

Catholic Charities Family and Community Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a compassionate and dedicated individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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