Fitness Service Coordinator

1 week ago


Webster, Massachusetts, United States Planet Fitness - The Core Group Full time

Job Summary

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The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members and guests.

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About the Role

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  • \
  • Greet members, prospective members and guests, providing a superior level of customer service.\
  • Handle all front desk related activities including:\
  • Answer phones in a friendly manner and assist callers with a variety of questions.\
  • Check members into the system.\
  • New member sign-up.\
  • Take prospective members on tours.\
  • Facilitate needed updates to members accounts.\
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.\
  • Assist in maintaining the neatness and cleanliness of the club.\
  • Maintain accurate records of member interactions.\
  • Communicate effectively with management team regarding member concerns and issues.\
  • Participate in ongoing training and development programs to enhance customer service skills.\\
  • Provide a positive and supportive work environment that fosters employee growth and engagement.\\
  • Collaborate with colleagues to achieve business objectives and promote a culture of excellence.\\
  • Demonstrate a commitment to customer satisfaction and continuously look for ways to improve the member experience.\\
  • Work closely with management to develop and implement strategies to drive business results.\\
  • Perform other duties as assigned by management.\\
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Requirements

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  • \
  • Customer service background preferred.\
  • Basic computer proficiency.\
  • A passion for fitness and health.\
  • Upbeat and positive attitude\
  • Punctuality and reliability is a must.\
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.\
  • Strong listener with the ability to empathize and problem solve.\
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.\\
  • High School diploma/GED equivalent required.\\
  • Must be 18 years of age or older.\\
  • Ability to lift up to 50 lbs occasionally.\\
  • Ability to work in a fast-paced environment with frequent interruptions.\\
  • Excellent communication and interpersonal skills.\\
  • Ability to maintain confidentiality and handle sensitive information.\\
  • Previous experience in a gym or fitness setting an asset.\\
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Benefits

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All staff will also receive a free Black Card membership after 90 days of employment. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

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Estimated Salary Range

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$25,000 - $35,000 per year, depending on location and experience.



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