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Duty Manager

1 month ago

Brookfield, Wisconsin, United States Elite Sports Clubs Full time
Job Summary

We are seeking a reliable and customer-focused Duty Manager to oversee operations during nights, weekends, and early mornings or late-night shifts at Elite Sports Clubs.

Key Responsibilities:

  • Provide exceptional customer service and support to members and guests during evening, weekend, early morning, and late-night shifts.
  • Supervise and support staff across all departments, ensuring smooth operations and delivering exceptional customer service.
  • Monitor facility activities and address any safety or security concerns in a timely manner.
  • Act as a liaison between staff and management, conveying important information and escalating issues as necessary.
  • Assist with administrative tasks, including scheduling, payroll verification, and inventory management.
  • Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols.
  • Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed.
  • Assist with special events, promotions, and member engagement activities as directed by management.
  • Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency.

Requirements:

  • Previous experience as a collaborative leader in a customer service or hospitality role, preferably in a fitness or recreation setting.
  • Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff at all levels.
  • Excellent problem-solving abilities and the capacity to remain calm and composed under pressure.
  • Availability to work early mornings, late nights, weekends, and holidays on a regular basis.
  • Basic computer skills and familiarity with office software applications.
  • CPR and First Aid certification preferred.

Benefits:

  • Competitive hourly wage.
  • Opportunities for advancement within the company.
  • Complimentary membership to Elite Sports Clubs.
  • Employee discounts on club services and merchandise.
  • Flexible scheduling options.
  • Supportive and collaborative work environment.