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Customer Service Coordinator

2 months ago

Union City California, United States KYOCERA Document Solutions America, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at KYOCERA Document Solutions America, Inc. As a key member of our service operations team, you will be responsible for handling customer service requests, managing call center operations, and ensuring seamless communication between customers and our technical teams.

Key Responsibilities
  • Receive and process customer service requests in a timely and efficient manner
  • Manage call center database and monitor open calls and field technician call loads
  • Coordinate with the courier and parts department to ensure timely delivery of parts and supplies
  • Work closely with the technical teams to resolve customer issues and provide exceptional service
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
Requirements
  • 1-2 years of experience in dispatching, order processing, or customer service
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Basic computer skills and data entry experience
What We Offer

We offer a competitive salary range of $48-$57 per hour, depending on experience and qualifications. Our team is passionate about delivering exceptional customer service and making a positive impact in the industry. If you are a motivated and detail-oriented individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.