Service Coordinator

5 hours ago


Union, Kentucky, United States Raymond Storage Concepts, Inc. Full time
{"title": "Service Coordinator", "description": "Job Summary

Raymond Storage Concepts, Inc. is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our branch operations, you will be responsible for processing work orders, managing work in progress, and ensuring timely and accurate customer invoicing.

Key Responsibilities
  • Receive and prioritize customer service requests, utilizing GPS and other resources to ensure efficient technician deployment.
  • Keep customers informed of current service call status, adhering to established procedures.
  • Review completed work orders for each division of the branch, monitoring and managing work in progress.
  • Invoice work orders and close in the business system, ensuring accuracy and resolving any discrepancies.
  • Coordinate parts management with the Parts Department, acting as a liaison between departments.
  • Assist in closing SAP customer work orders and support other service functions as needed.
Requirements
  • Minimum of two years of experience in customer service or administrative support.
  • Strong customer service focus and communication skills.
  • Advanced data entry skills and proficiency in Microsoft Office programs.
  • Exceptional time management and organizational skills.
  • Ability to multitask and work effectively in a fast-paced environment.
Benefits
  • Competitive benefit package, including medical, dental, vision, life, and disability insurance.
  • 401k retirement plan with company match.
  • Employee Discount Program.
  • Volunteer Time Off.
  • Paid Time Off.
  • Referral Bonus.
", "lang_code": "en"}

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