Customer Service Representative
15 hours ago
Fifth Third Bank is a leading financial institution that values innovation, creativity, and customer satisfaction. We strive to provide exceptional service to our customers, and we're looking for a talented individual to join our team as a Customer Service Representative.
Job Summary: This role will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. The successful candidate will provide world-class customer service, resolve issues efficiently, and work collaboratively with internal departments to ensure seamless customer experiences.
Key Responsibilities:
- Respond to customer inquiries in a professional and friendly manner
- Provide support with a wide range of issues related to solar systems and loan applications
- Assist customers with payment and billing questions
- Communicate and coordinate with internal departments as needed
- Follow up on customer interactions
- Perform customer identity verifications
- Document customer interactions with concise and detailed account notes
- Adhere to all Fifth Third Bank policies and procedures
- Other projects and duties as assigned
- Bilingual (English/Spanish) preferred but not required
- Must be available to work evenings and weekends and potentially in a remote work environment
- At least six months recent call center experience required
- High school graduate or equivalent
- Able to multi-task while providing accurate, efficient, and exceptional service
- Excellent communication skills and a positive demeanor
- Proven organizational skills and ability to prioritize
- Experience with CRM required (Salesforce preferred)
- Analytical and data-driven
- Ability to work well independently
- Excellent interpersonal and communication skills
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