Customer Service Liaison
9 hours ago
As a Customer Service Coordinator at Total Quality Logistics, you will receive comprehensive training to become a subject matter expert in a specific mode of transportation, such as drop trailer, less-than-truckload, or drayage. Your primary responsibility will be to support daily shipment activities, serving as the go-to expert for our sales representatives. This role offers a unique opportunity to grow with the company and develop a deep understanding of our operations.
What's in it for You- Competitive compensation starting at $16.50/hour, with year-end bonuses and merit increases
- A comprehensive benefits package, including health, dental, and vision coverage, as well as a 401(k) plan with company match
- Advancement opportunities with structured career paths
- Tuition reimbursement up to $5,000 per year
- Employee referral bonus opportunities
- Recognition as a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
- Become a subject matter expert on all administrative tasks related to your aligned accounts
- Document and manage tasks in our internal systems
- Schedule appointments and coordinate shipments from pickup to delivery
- Resolve shipping issues with professionalism and attention to detail
- Provide exceptional customer service to internal and external stakeholders
- Support billing and payment processing as needed
- 1+ year of customer service experience preferred
- A strong work ethic with a history of excellent attendance
- Excellent verbal communication skills, both in person and over the phone
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
- Ability to take ownership of responsibilities and see tasks through completion
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