Senior Customer Service Representative

8 hours ago

Green Bay, Wisconsin, United States Schneider Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Schneider. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Assign freight in accordance with the daily market plan to maximize profitability, customer satisfaction, and driver retention
  • Ensure optimal utilization of driver capacity with customer load tenders
  • Provide feedback to Operations leaders in regards to driver related data accuracy, specific market challenges; capacity, customer issues, imbalances, etc.
  • Maintain consistent attendance while exhibiting behavior in alignment with our core values

Requirements

  • Bachelor degree or equivalent work experience. One to two years relevant experience.
  • Demonstrated organization skills.
  • Ability to manage multiple priorities and prioritize workload

What We Offer

  • A strong work/life balance that includes paid vacation and holidays along with paid personal time off.
  • Remote work options once training is completed.
  • Access to medical, dental, and vision insurance and enjoy our company-paid life insurance and 401(k) savings with a company funded retirement plan.
  • A results-based incentive pay program where you can earn above and beyond your base pay.

Why Schneider?

  • We treat our customers, associates, shareholders and suppliers with integrity, dignity and respect.
  • We are a desirable employer due to our dedication to achieving mutually beneficial, lasting relationships.
  • We are a responsible member of the community.

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