Customer Engagement Specialist

2 weeks ago


Lihue, Hawaii, United States First Hawaiian Bank Full time

Become a part of the First Hawaiian Bank 'ohana, where our values thrive with intention. We emphasize the 3 C's - Caring, Character, and Collaboration - fostering a workplace that is not only fulfilling but also enriching. Recognized consistently as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our enduring commitment to our team and the communities we serve, with a legacy spanning over 165 years.

Embark on a career that provides stability, excitement, and opportunities for advancement. Experience the vibrancy of a dynamic environment combined with a comprehensive training program. Additionally, enjoy the benefits of our competitive compensation and benefits package. If you are seeking a career that empowers you to excel, your journey begins here.

First Hawaiian Bank is currently looking for a highly engaging, customer-centric, goal-oriented Personal Banker to join our team. In this role, you will primarily engage with portfolio clients through needs-based financial planning discussions. You will serve as the trusted advisor to clients by addressing their financial needs and assisting them in achieving their objectives by utilizing bank products and services, as well as expertise from Wealth Management, Private Banking, Business Banking, Mortgage Banking, and others. Your primary performance metric will be the retention and growth of your assigned Personal Banker portfolio. As a vital member of the branch team, you will also support other operational tasks as necessary.

Compensation:

Starting salary is $45,000 per year and up, based on experience; plus sales incentives.

Work Schedule:

Monday - Friday 8:00 AM - 4:30 PM (hours may vary); Saturday on a rotation basis 8:30 AM - 1:30 PM (hours may vary)

The ideal candidate will possess:

  • Previous frontline banking or equivalent experience.
  • Experience in relationship building.
  • A Bachelor's Degree and/or related experience, combined with
    • 1-2 years' experience in Financial Services, or Retail/Business Banking; or
    • Equivalent work experience with a basic understanding of accounting and finance, financial statements, and cash flow.
  • Prior knowledge or experience in branch operations is preferred.
  • Completion of various FHB training in retail lending, deposit products, and general branch operations required within 6-12 months from hire.
  • FHB NMLS Certification within 6-12 months from hire.
  • Must be registered as a Mortgage Loan Originator (MLO) through the Nationwide Mortgage Licensing System & Registry (NMLS) within 6-12 months of hire, upon successful FHB certification process.
  • State of Hawaii Life & Health License.
  • A valid Driver's License; some travel may be required.
Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, and Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members.

If this position resonates with you, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES.

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