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Customer Service Representative

2 months ago

Lihue, Hawaii, United States Enterprise Mobility Inc Full time
Position Overview

Enterprise Mobility Inc. presents an exciting opportunity for a full-time Customer Service Representative. This role offers a competitive hourly wage and is situated at the Alamo Lihue Airport.

The Customer Service Representative is responsible for delivering exceptional, friendly, and efficient service during the rental and return processes. This includes verifying and documenting all necessary driver information to ensure a seamless rental experience. The representative will address customer inquiries, feedback, and concerns while engaging directly with clients in various locations. All duties are performed with a focus on customer satisfaction and adherence to our quality standards.

Key Responsibilities:

  • Greet all customers warmly, addressing them by name, confirming rental agreements, and expressing gratitude at the end of each transaction.
  • Respond to customer inquiries and provide tailored assistance based on individual needs and requests, demonstrating a clear understanding of the different products and services offered.
  • Facilitate a smooth rental experience by assisting with vehicle exchanges and returns, ensuring customers fully understand rates and service charges, and verifying return details.
  • Prepare necessary documentation for rental agreements and offer customers helpful information regarding directions, local attractions, and services.
  • Answer phone calls in a courteous and prompt manner.
  • Act on behalf of both the customer and the company to resolve issues fairly, fostering ongoing customer loyalty.
  • Maintain the cleanliness and organization of rental counters and customer areas, ensuring all necessary supplies are readily available for efficient service.
  • Assist customers in line to minimize wait times and enhance service efficiency.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age.
  • Possession of a valid driver's license with no more than three moving violations or at-fault accidents in the last three years.
  • No drug or alcohol-related driving convictions within the past five years.
  • Authorization to work in the United States without requiring sponsorship.
  • Able to commit to a full-time schedule of 40 hours per week, including evenings, weekends, and holidays.