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IT Support Specialist

2 months ago

Denver, Colorado, United States HDR Full time
About the Role

At HDR, we're seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll play a vital role in ensuring the smooth operation of our technology infrastructure.

Key Responsibilities
  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Desk side training upon request for enterprise applications
  • Request hardware and software through the requisition system as directed by their supervisor
  • Provide hardware support, printer and printing support
  • Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Requirements
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
Preferred Qualifications
  • Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS
About HDR

At HDR, we're committed to creating a welcoming environment where each of us is valued and respected. We believe in fostering a sense of belonging throughout the company and within our communities.

We're a Federal Contractor, Affirmative Action and Equal Opportunity Employer. We consider all qualified candidates regardless of minority, veteran, disability, sexual orientation, gender, gender identity or any other status protected by law.