Lead Retail Sales Associate

13 hours ago


Worcester, Massachusetts, United States Sunnyside Full time
About Sunnyside

Sunnyside is a leading cannabis retailer dedicated to providing exceptional customer experiences. Our mission is to normalize and professionalize the cannabis industry through education, community engagement, and a commitment to quality and consistency.

Job Summary

We are seeking a highly motivated and experienced Lead Retail Sales Associate to join our team at Sunnyside Worcester, MA. As a key member of our sales floor team, you will be responsible for advising customers on selecting the right cannabis products for their needs, providing exceptional customer service, and upholding our company's mission and values.

Key Responsibilities
  • Assist customers in selecting the proper cannabis products for their needs through education and consultation
  • Provide exceptional customer service, ensuring a best-in-class experience for all customers
  • Assist in the onboarding and training of new hires, ensuring compliance with company policies and procedures
  • Maintain accurate records of all dispensary activities, including customer records, sales, deliveries, and returns
  • Perform routine inventory counts and ensure product stock is organized and meets compliance regulations
  • Assist in maintaining a clean and organized store environment, adhering to company SOPs
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience, with cannabis experience preferred
  • Flexibility to work shifts, including opening, closing, weekends, and holidays
  • Excellent customer service skills and ability to engage with customers
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
Benefits

Sunnyside offers a comprehensive benefits package, including major medical, dental, and vision insurance, 401(k) match, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. We also offer paid holidays and paid time off, as well as annual discretionary bonuses and stock options.

Equal Opportunity Employer

Sunnyside is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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