Global Risk and Resilience Strategic Leader

1 month ago

Santa Clara, California, United States Palo Alto Networks Full time
Palo Alto Networks Global Risk and Resilience Role

Palo Alto Networks is seeking an experienced professional to lead the company's Global Risk and Resilience team.

The successful candidate will define the strategic direction and manage the day-to-day operations of Palo Alto Networks' crisis management, operational resilience, and emerging operational risk programs.

Key Responsibilities
  • Coordinate and manage the enterprise response to crisis events
    • Identify potential implications of crisis events and/or critical incidents
    • Manage cross-functional teams' remediation of critical incidents and partner with cross-functional teams to solve complex product, security, and support-related problems
    • Develop and facilitate table tops with cross-functional team leads to ensure readiness for critical scenarios
    • Serve as the single source of information for executive and internal communications
    • Guide functional teams and stakeholders through the crisis and incident management process, including crisis activation, through resolution
    • Facilitate after-action reviews with senior leadership to reduce the likelihood of recurrence
    • Partner with Product, Support, and Security teams on the alignment of incident response plans and playbooks
  • Lead the Global Risk & Resilience organization and initiatives
    • Establish the strategic direction of the crisis management and operational resilience programs
    • Provide guidance to the Operational Resilience team on business continuity and disaster recovery planning activities
    • Handle special projects as requested
    • Lead crisis and incident management-related inquiries, audit requests, and support aspects of contract negotiations regarding organizational resilience
Qualifications

The ideal candidate will have:

  • 10+ years of experience in crisis and incident management, preferably in a high-technology and/or SaaS environment
  • Excellent ability to handle high-pressure, time-sensitive, mission-critical projects
  • Effective in building trusted, collaborative working relationships
  • Excellent organizational and time management skills
  • Experience with Google Cloud (GCP) and Amazon Web Services (AWS) preferred
  • Experience and knowledge of SANS incident response methodologies
  • BCBP, MBCI, EDRP, CISSP, or CISM-certified preferred
  • Familiarity with ISO 22301, BCI, and DRI industry standards preferred

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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