Hybrid Monitoring Representative

3 weeks ago


Irving, Texas, United States ADT Full time
About the Job

We are looking for a motivated Hybrid Monitoring Representative to join our team. In this role, you will be responsible for monitoring and responding to alarm signals, as well as providing excellent customer service.

This is a challenging and rewarding position that requires strong technical skills, attention to detail, and excellent communication skills.

The ideal candidate will have a high school diploma or equivalent, a minimum of six (6) months of customer service experience, and the ability to be licensed in multiple states.

Responsibilities
  • Monitor and respond to alarm signals in a timely and effective manner
  • Dispatch proper authorities and contact responsible parties as needed
  • Document alarm handling procedures accurately
  • Provide alarm reset instructions and basic troubleshooting to customers
Salary and Benefits

Our company offers a competitive hourly rate of $19.00, with an additional $1.50 per hour for being a Hybrid employee. We also offer a comprehensive benefits package, including paid time off, pet insurance, and other compensation perks.

What Sets Us Apart
  • We are a leading provider of electronic security and home automation services
  • We have a strong commitment to innovation and technology
  • We offer ongoing training and development opportunities


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