Senior Customer Service Representative

3 days ago


Irving, Texas, United States Elite Services Full time
Job Overview

As a Senior Customer Service Representative at Elite Services, you will play a vital role in providing exceptional customer support to our clients. This is an exciting opportunity for a highly skilled and experienced professional to join our team and contribute to the success of our organization.

About the Role

We are seeking a talented individual to fill the position of Tax Support Associate. In this role, you will be responsible for interacting with customers to resolve their queries and issues related to tax-related matters. Your primary focus will be on providing high-quality customer service, responding to customer inquiries, and resolving complex issues in a timely and professional manner.

Responsibilities

Some of your key responsibilities will include:
• Interacting with customers via phone, email, or chat to address their tax-related concerns and issues
• Responding to customer inquiries and resolving problems efficiently and effectively
• Collaborating with internal teams to provide accurate information and resolve complex issues
• Maintaining detailed records of customer interactions and tracking progress
• Identifying opportunities to improve customer satisfaction and implementing changes as needed

Requirements

To be successful in this role, you will need:
• A high school diploma or equivalent, with 2+ years of experience in customer service or a related field
• Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional manner
• Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
• Ability to work in a fast-paced environment, meeting deadlines and prioritizing tasks effectively
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Intermediate math skills, with the ability to perform calculations and record data accurately

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $19.00 per hour, plus benefits and opportunities for career growth and development.

This is a hybrid role, requiring one day of in-office work per week, with flexible hours between 7am and 7pm CST. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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