Business Operations Team Lead

1 week ago

Columbus, Ohio, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our members receive exceptional service and that our business runs smoothly.

Key Responsibilities
  • Assist management in supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Ensure club pick up orders are filled, and handle claims and returns.
  • Oversee assigned area of responsibility, and maintain accounting records, files, transactions, and other required documentation.
  • Develop, communicate, and implement processes and practices to meet business needs.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams, using and sharing resources, information, and tools.
Requirements
  • 6 months retail experience, including operating front-end equipment.
  • 6 months customer service experience.
  • Must be 18 years of age or older.
Benefits

We offer a competitive hourly wage, performance-based bonus awards, and other great benefits, including:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com/benefits.

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