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Business Operations Team Lead
2 months ago
We are seeking a highly skilled and experienced Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our store, ensuring that our members receive exceptional service and that our operations run smoothly and efficiently.
Key Responsibilities- Assist management in supervising associates and ensuring that they are trained and equipped to provide excellent member service.
- Communicate goals and feedback to associates, and provide guidance and support to ensure that they are meeting their performance expectations.
- Process memberships, upgrades, and credit accounts, and encourage membership renewals to meet sales and revenue targets.
- Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
- Oversee the handling of claims and returns, and ensure that the store is zoned and organized to meet member needs.
- Develop and implement processes and practices to meet business needs, and collaborate with managers, co-workers, and customers to achieve this goal.
- Ensure compliance with company policies and procedures, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- 6 months retail experience, including operating front-end equipment and providing customer service.
- Must be 18 years of age or older.
We offer a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health insurance, 401(k), and paid time off. We also offer opportunities for career advancement and professional development, and a supportive and inclusive work environment.