Customer Service Associate

6 days ago


Kingston, New York, United States Caton Connector Corp Full time
Job Summary

Caton Connector Corp is seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess strong communication skills, a detail-oriented approach, and a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Customer Support: Respond promptly and professionally to customer inquiries via various channels, providing accurate information about products, services, and order status.
  • Order Processing: Accurately enter and process orders, ensuring timely delivery and managing any changes or cancellations.
  • Issue Resolution: Investigate and resolve customer complaints and issues related to product defects, returns, and shipping discrepancies, coordinating with internal departments as necessary.
  • Product Knowledge: Develop a strong understanding of our product line and stay updated on new products and industry trends to assist customers effectively.
  • Customer Relationship Management: Maintain and update customer records in our CRM system, building and maintaining strong customer relationships through follow-up communication.
  • Documentation: Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
  • Continuous Improvement: Provide feedback to management regarding customer concerns and suggest process improvements to enhance customer satisfaction.
Requirements
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • 2+ years of experience in customer service, preferably in a manufacturing environment.
  • Strong communication skills, both verbal and written.
  • Ability to handle high-stress situations and maintain professionalism.
  • Proficiency with Microsoft Office Suite, ERP Software (e.g. SAP), and CRM software (e.g., Salesforce).
  • Technical aptitude.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Ability to work independently and as part of a team.


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