Customer Service Representative
4 weeks ago
Sutherland is seeking a motivated and passionate individual to join our team as a Customer Service Consultant. We are a group of driven and hard-working individuals who are committed to delivering exceptional customer experiences.
Key Responsibilities:
- Provide exceptional customer service to consumers through inbound calls, responding to inquiries, and resolving issues.
- Process payments, perform general account maintenance, and up-sell customers to new products or services.
- Work collaboratively with our team to achieve high-volume call handling and meet customer satisfaction targets.
Requirements:
- A minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
- A government-issued ID, TRN, and NIS card.
- Flexible availability to work any day and any assigned shift weekly, including weekends and public holidays.
- Excellent verbal and written communication skills, with proficiency in reading and multi-tasking.
- Basic PC keyboarding skills and experience with Microsoft Office (Outlook, Word, Excel).
- Strong technical abilities and troubleshooting skills.
- Prior customer service experience is preferred.
About Sutherland:
We are a global company with 34 years of experience, serving 120 Fortune 1000 clients and handling 43 million monthly transactions. We offer a supportive environment where you can develop new skills and experiences while working on interesting projects with some of the world's biggest brands.
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