Customer Service Liaison
3 weeks ago
Caton Connector Corp is seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will possess strong communication skills, a detail-oriented approach, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Customer Support: Respond promptly and professionally to customer inquiries via various channels, providing accurate information about products, services, and order status.
- Order Processing: Accurately enter and process orders, ensuring timely delivery and managing any changes or cancellations.
- Issue Resolution: Investigate and resolve customer complaints and issues related to product defects, returns, and shipping discrepancies, coordinating with internal departments as necessary.
- Product Knowledge: Develop a strong understanding of our product line and stay updated on new products and industry trends to assist customers effectively.
- Customer Relationship Management: Maintain and update customer records in our CRM system, building and maintaining strong customer relationships through follow-up communication.
- Documentation: Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- Continuous Improvement: Provide feedback to management regarding customer concerns and suggest process improvements to enhance customer satisfaction.
- Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience: 2+ years of experience in customer service, preferably in a manufacturing environment.
- Skills: Strong communication skills, both verbal and written; ability to handle high-stress situations and maintain professionalism; proficiency with Microsoft Office Suite, ERP Software (e.g. SAP), and CRM software (e.g., Salesforce).
- Personal Qualities: Technical aptitude; detail-oriented with strong organizational and problem-solving skills; ability to work independently and as part of a team.
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Customer Service Representative
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Kingston, New York, United States UniFirst Full time{"title": "Customer Service Representative", "description": "About the RoleUniFirst is seeking a dedicated Customer Service Representative to provide exceptional customer service as a liaison between customers and the company.Key ResponsibilitiesAssist customers by answering questions related to accounts, procedures, and services.Provide excellent customer...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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