Customer Care Associate

1 week ago


Kingston, New York, United States The UPS Store Kingston # Full time

The Customer Service Associate at The UPS Store Kingston # is dedicated to providing exceptional support to all retail clients by efficiently managing package processing for courier delivery and operating various office equipment such as copiers, fax machines, binding devices, laminators, and point-of-sale systems. This role involves offering expert guidance to our esteemed customers by delivering precise information regarding our extensive range of products, services, and optimal value choices, while demonstrating confidence through a thorough understanding of industry best practices.

The perfect candidate will possess prior experience in retail sales, proficient computer and internet skills, a high school diploma or GED, and a friendly, genuinely helpful attitude, complemented by a professional appearance. A quick learner who is eager to grasp all facets of the business in the shortest time possible is essential.

KEY RESPONSIBILITIES

  • Provides exceptional customer service to both walk-in clients and those inquiring via phone.
  • Consistently employs effective listening skills with customers, team members, and management.
  • Takes initiative to understand the customer's shipping requirements and presents suitable solutions.
  • Actively seeks to learn about all product and service offerings, alternative solutions, and industry developments.
  • Expertly operates all equipment, software, and devices, and is willing to mentor others.
  • Ensures a clean, organized, and safe work environment.
  • Completes additional tasks as assigned.
QUALIFICATIONS
  • High school diploma or GED is mandatory.
  • Proficient in computer applications, including Microsoft Office and Adobe Suites.
  • Excellent telephone communication skills.
  • Strong verbal and written communication abilities, including spelling and mathematics.
  • Reliable, responsible, and punctual.
  • Able to lift items weighing over 40 pounds.
  • Clear and legible handwriting.


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