Customer Service Representative

20 hours ago


Kingston, New York, United States Suburban Propane Full time
Job Title: Customer Relations Specialist

We are seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and identifying opportunities to grow our customer base.

Key Responsibilities:
  • Handle a high volume of customer calls, ensuring timely and effective resolution of customer issues
  • Maintain a deep understanding of our products and services, as well as customer account and billing processes
  • Utilize a proactive sales approach to identify additional sales and service opportunities
  • Present a professional image to develop trusting relationships with customers
  • Effectively manage customer account data, including setting up new accounts and maintaining related data
Why Suburban Propane?

We take pride in serving our employees, offering competitive pay with incentive potential, and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA, and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and training, and a 401(k) with company match and immediate vesting.

For a full list of our benefit offerings, please visit https://jobs.suburbanpropane.com/benefits/

Qualifications:
  • Minimum of 3 years of experience in a customer service role
  • Minimum of a High School diploma or GED preferred
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports
  • Ability to multi-task and prioritize assignments in a team environment

As part of our pre-employment hiring process, background checks and drug screens are performed.



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